Sesam Street 323b, 4010, Norway

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Will I be charged with customs and taxes?

The prices displayed on our website do not include taxes, which means you MAY be liable to pay for duties and taxes once you receive your order.

Additional import taxes, duties and related customs fees may be charged to you once your order arrives at its final destination. The specific decisions regarding Customs are primarily determined by your local Customs laws.

We cannot be held responsible for the payment of these Customs, duties, or tax charges. We are also not responsible for delays caused by the Customs Department in your country. For specific details of charges and delivery timelines, please contact your local Customs Office.

How can I pay for my order?

We work hard to offer you a convenient and safe shopping experience. We accept payment via PayPal, Credit Card or Debit Card. This way you can choose the most suitable option for you. All of our transactions are done in US Dollars. If your credit card is based in another currency, your order total will be calculated to match the daily exchange rate of the date your card issuer processes the transaction.

 
How long will it take for my order to be delivered?

We ship all around the world so delivery times will depend on your country of residence. It’s also important to note that multiple products in your order may ship from various locations.

We want to make sure you get your order as quickly as possible while keeping costs down so we can always give you the best deal!

We process orders within two to three days from the order date Mondays through Fridays. The orders are then shipped the next day after processing. Please note that we do not ship orders over the weekend.

After successfully delivering tens of thousands of orders to happy customers around the world, below are the typical time frames we have observed.

Depending on your location, it may take anywhere from 10 to 60 days for your items to get to you. This primarily depends on your local customs and import procedures. Below are the most typical time frames for your region:

How secure is my personal information with your company?

Baotite adheres to very high industry standards security best practices to protect your personal information. Your credit card information and personal details are encrypted during the transaction transmission using SSL (Secure Socket Layer technology) and PCI compliance Level 1.

This the most widely used standard on the Internet for payment processing. Lastly, we do not sell, lease or otherwise distribute any personal customer information.

Who is responsible for getting my order through Customs & Regulations?

Please note you are responsible for checking your local mail regulations and laws for restricted items. Because we ship to 50+ different countries we cannot be held liable for any items that are not accepted due to the laws of a specific country.

How can I track my order?

We will send you an email with a tracking code for your order within 8 to 10 business days of your order date. This email will let you know how to track your package.

This is due to the global logistics and shipping required to get your products to you and still keep your order and shipping costs low.

Please contact us if you do not receive tracking confirmation within the timeline described above.

Send us an email

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